Hands-On Onboarding & Video Tutorials

A to Z Dispatch Training & Video Guides

We don't just hand you software and leave you to figure it out. From 1-on-1 team onboarding sessions to on-demand video tutorials, we ensure your dispatchers, drivers, and managers run at full speed.

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On-Demand Video Library

Step-by-Step Video Walkthroughs

Watch short, focused tutorials covering daily dispatch operations, driver app workflows, rate management, and custom booking configurations.

Structured Curriculum

Core Training Modules

Everything required to transition your business from pen-and-paper or legacy software to AtoZ Dispatch.

Admin & Dispatcher Panel Training

Covers everything your office staff, fleet managers, and dispatchers need to run operations smoothly.

Live demo + recorded tutorial
Managing user roles, staff permissions, and dispatcher seats
Creating, editing, and managing immediate or scheduled bookings
Manual dispatching, automatic rules, and proximity broadcasts
Understanding trip lifecycle: Scheduled → Assigned → In Progress → Completed
Configuring vehicle categories, zones, flat rates, and surcharges
Financial reports, driver earnings, and automated invoicing
Exporting fleet data in CSV, PDF, and accounting formats

Driver & Chauffeur App Training

Equips your chauffeurs and drivers to confidently accept rides and navigate routes.

Video tutorial + documentation + sandbox access
Logging in, document verification, and going online
Accepting incoming job pings and viewing pickup details
Built-in turn-by-turn navigation (Google Maps, Waze)
Trip execution: Arrived → Passenger on Board → Dropped Off
In-app payments, tolls, tips, and credit card processing
Direct in-app messaging and status updates with dispatch

Passenger Booking & Web Portal Training

Optional

Ensure your corporate clients, hotel partners, and retail riders experience effortless booking.

Branded PDF quick guide + explainer video
Instant passenger account creation and verification
Online booking widget integration on your website
Live vehicle tracking, chauffeur ETA, and vehicle license preview
Corporate account billing, payment cards, and digital receipts
Trip rating, feedback, and customer support channels
White-Glove Service

How We Support Your Launch

From initial migration to ongoing refresher courses, our dedicated engineers support your fleet around the clock.

Initial 1-on-1 Onboarding Call

30–45 minutes

A private session where our product specialist walks through your fleet setup.

Full walkthrough tailored to your fleet size
Live configuration of your rates, zones, and vehicles
Direct Q&A with our dispatch engineering team
Verification of payment gateway and Stripe integration
Issuing test credentials for driver sandbox testing

24/7 On-Demand Video Library

Available 24/7

Ideal for onboarding new staff, hiring drivers, or refreshing skills anytime.

Pre-recorded high-definition video walkthroughs
Step-by-step PDF manuals for Admins, Drivers, and Dispatchers
Embedded searchable help center inside your admin dashboard

Post-Launch Dedicated Follow-Up

First 30 days & ongoing

Continuous guidance to make sure your switch or launch succeeds without hitches.

Scheduled check-in after your first live bookings
Live audit of initial booking reports and driver payouts
Proactive advice on workflow automation and margin optimization

Need hands-on training for your dispatchers?

Book a live onboarding walkthrough with our team and get your entire operation up and running fast.

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