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VoIP + Dispatch — NYC

Your Phone Rings.
You Already Know Who It Is.

When your phone system talks directly to your dispatch screen, the tedious intro disappears. The customer's name, last trip, and billing account pop up before you even pick up.

Limo Dispatch Software Control Panel

30s

Saved per call

60s

Trip dispatched

$25

Flat monthly fee

1 day

VoIP setup time

Screen pop

Here's what the dispatcher sees

When a call comes in, a card slides onto the dispatcher's monitor before they even pick up.

01

The caller's full name.

Not the number. The name. From your customer database, matched on caller ID before the first ring finishes. Your dispatcher answers like they remember everyone personally — because with this system, they do.

02

Their corporate account.

If they're on a corporate rate card, that account name shows on the pop. No looking anything up.

03

Last five trips.

With dates and routes. “JFK again today?” — that's a real sentence your dispatcher can open with.

04

Default pickup + account notes.

Their saved address, payment method, and any notes you've left on the account — preferred vehicle, tip included, billing contact, whatever your team has written in. All on the pop.

The flow

Three clicks. Sixty seconds. Trip dispatched.

The customer's still in the middle of telling you what time they need the car.

Click 1

Dispatcher hits "New booking" on the pop-up. The form opens pre-filled with the customer's name, phone, address, and payment method.

Click 2

Dispatcher confirms or adjusts the pickup time. Hits save.

Click 3

The system finds the nearest available driver and sends the job. Driver gets a push notification. Customer gets an automatic text with the confirmation.

Some of our dispatchers do it in 40 seconds flat.

The numbers

What 30 seconds per call actually means

Most NYC dispatch offices handle 40 to 80 inbound calls a day. Let's say you average 50.

25 min

Returned daily

50 calls × 30 seconds

~2 hrs

Returned weekly

Absorb more volume, no new hire

10–12 hrs

Returned monthly

That’s a part-time shift back in your pocket

The savings aren't dramatic. But they're real and they compound. The bigger thing is the customer experience — clients who feel known come back. People who get treated like a stranger every time eventually try someone else.

The difference

This is what separates a base from a concierge

A corporate traveler calls at 6:47am from JFK. Their flight just landed early.

Without screen pop

“Hi, can I get your name? And the phone number on the account? OK, I'm pulling that up now. What's your pickup terminal?”

~3 minutes of dead air before anything useful happens.

With screen pop

“Hi John, I see you just landed at Terminal 4. We've got a car heading your way now. Same drop in Midtown?”

Trip confirmed in 20 seconds. Customer feels like a VIP.

Corporate travel managers notice this. The bases that win the big accounts in this city are the ones that feel premium on the first call.

What you need

Two things. Then you're done.

01

A VoIP phone account.

If you already have one, we plug it in. RingCentral, Dialpad, Vonage, GoTo Connect, 8x8, OpenPhone — most of them work. If you don't have VoIP yet, we'll help you pick one.

~$25–$40/line/month from any VoIP provider.

02

Our software.

$25 a month flat. Includes everything — dispatch console, driver app, passenger app, flight tracking, zone pricing, reports. No add-ons, no tiers.

No hardware. No on-site PBX. No IT person required.

Setup takes us about a day on our end, plus a 30-minute call with you to test it. If you start Monday, you're running by Wednesday.

Platform

Everything else included

Same $25 a month. No unbundling, no add-ons, no tiers.

Dispatch console

Drag-and-drop assignment, live vehicle map, full status board.

Driver app

iOS + Android. Push notifications, navigation, status updates.

Passenger app

Branded as yours — your name, logo, colors.

Web booking widget

Embed on your site. Takes payments directly.

Flight tracking

JFK + LGA. Drivers know when flights are delayed before they sit.

NYC zone pricing

Congestion surcharge, airport tolls, five boroughs — pre-loaded.

Corporate accounts

Net 30, PO numbers, custom rate cards, separate invoicing.

Stripe payments

Integrated. No extra transaction markup from us.

Reports + exports

Everything your accountant needs, in standard formats.

Common questions

FAQ

Want to see the screen pop live?

Book a 15-minute demo and I'll call into a test number on my end so you can watch the pop come up in real time on the dispatcher screen. Takes five minutes. No slide deck.

$25/mo  ·  No commission  ·  No contract  ·  Free 14-day trial