Hands-On Onboarding & Video Tutorials

A to Z Dispatch Training & Video Guides

We don't just hand you software and leave you to figure it out. From 1-on-1 team onboarding sessions to on-demand video tutorials, we ensure your dispatchers, drivers, and managers run at full speed.

Book a 30-Min Demo See Pricing

On-Demand Video Library

Step-by-Step Video Walkthroughs

Watch short, focused tutorials covering daily dispatch operations, driver app workflows, rate management, and custom booking configurations.

Add and Approve Drivers in AtoZ Dispatch

2026-06-10 12:22

Geofencing & Route Rates Setup

2026-06-10 12:11

Admin create bookings and booking Source

2026-06-07 06:55

On-Demand Booking, dispatch and setup

2026-06-07 06:48

Schedule Booking, dispatch and setup

2026-06-07 06:45

On-Demand and Schedule Job via App

2026-06-07 06:43

Driver Registration

2026-05-08 11:32

Set up location permissions correctly

2026-05-08 11:30

Driver App Overview

2026-05-08 11:29

Book a Ride

2026-05-08 11:24

Structured Curriculum

Core Training Modules

Everything required to transition your business from pen-and-paper or legacy software to AtoZ Dispatch.

Admin & Dispatcher Panel Training

Covers everything your office staff, fleet managers, and dispatchers need to run operations smoothly.

Live demo + recorded tutorial

Managing user roles, staff permissions, and dispatcher seats

Creating, editing, and managing immediate or scheduled bookings

Manual dispatching, automatic rules, and proximity broadcasts

Understanding trip lifecycle: Scheduled → Assigned → In Progress → Completed

Configuring vehicle categories, zones, flat rates, and surcharges

Financial reports, driver earnings, and automated invoicing

Exporting fleet data in CSV, PDF, and accounting formats

Driver & Chauffeur App Training

Equips your chauffeurs and drivers to confidently accept rides and navigate routes.

Video tutorial + documentation + sandbox access

Logging in, document verification, and going online

Accepting incoming job pings and viewing pickup details

Built-in turn-by-turn navigation (Google Maps, Waze)

Trip execution: Arrived → Passenger on Board → Dropped Off

In-app payments, tolls, tips, and credit card processing

Direct in-app messaging and status updates with dispatch

Passenger Booking & Web Portal Training

Optional

Ensure your corporate clients, hotel partners, and retail riders experience effortless booking.

Branded PDF quick guide + explainer video

Instant passenger account creation and verification

Online booking widget integration on your website

Live vehicle tracking, chauffeur ETA, and vehicle license preview

Corporate account billing, payment cards, and digital receipts

Trip rating, feedback, and customer support channels

White-Glove Service

How We Support Your Launch

From initial migration to ongoing refresher courses, our dedicated engineers support your fleet around the clock.

Initial 1-on-1 Onboarding Call

30–45 minutes

A private session where our product specialist walks through your fleet setup.

Full walkthrough tailored to your fleet size

Live configuration of your rates, zones, and vehicles

Direct Q&A with our dispatch engineering team

Verification of payment gateway and Stripe integration

Issuing test credentials for driver sandbox testing

24/7 On-Demand Video Library

Available 24/7

Ideal for onboarding new staff, hiring drivers, or refreshing skills anytime.

Pre-recorded high-definition video walkthroughs

Step-by-step PDF manuals for Admins, Drivers, and Dispatchers

Embedded searchable help center inside your admin dashboard

Post-Launch Dedicated Follow-Up

First 30 days & ongoing

Continuous guidance to make sure your switch or launch succeeds without hitches.

Scheduled check-in after your first live bookings

Live audit of initial booking reports and driver payouts

Proactive advice on workflow automation and margin optimization

Common Questions

Frequently Asked Questions

Is training included in every plan?

Yes. Training and onboarding are included on every plan. We don't hand you software and leave you to work it out.

Who gets trained?

Your admins and dispatchers, your drivers, and, if you want it, the people who book through your passenger portal, such as corporate clients and hotel partners.

How long is the onboarding call?

The first one-to-one onboarding call takes 30 to 45 minutes. A product specialist walks through your fleet setup and configures your rates, zones, and vehicles with you.

Are there guides my team can use later?

Yes. There are step-by-step video guides and PDF manuals for admins, dispatchers, and drivers, useful when you hire new staff or drivers.

Do you follow up after we launch?

Yes. We check in after your first live bookings and review your early booking reports and driver payouts with you.

Need hands-on training for your dispatchers?

Book a live onboarding walkthrough with our team and get your entire operation up and running fast.

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