How AI Employees Are Trained on Your Business
What gets configured before it goes live
- Rates and pricing. Your real fare structure, not a placeholder — so a quote given to a customer matches what you'd actually charge.
- Service zones. The areas you actually cover, and how pricing changes across them.
- Vehicle types. What you actually operate, so bookings match what's available.
- Payment methods. However you actually collect payment, configured to match.
- Operating procedures. Your policies — cancellations, changes, how exceptions get handled and routed to your team.
Why this matters more than it might seem
A generic AI tool that doesn't know your specific rates will either underquote (costing you money) or overquote (costing you the booking) — and either way, a customer notices when the answer they get from your "business" doesn't match reality. Configuring the AI Employee on your actual operating details is what prevents that gap.
What happens with situations outside the setup
Not every call fits a standard pattern. When something falls outside what the AI Employee is configured to handle — an unusual request, a judgment call, a genuine exception — it gets routed to your team rather than guessed at.
Keeping it current as your business changes
Rates change. Zones expand. Vehicles get added. The setup isn't a one-time thing you configure and forget — updating an AI Employee's configuration as your business changes keeps its answers accurate.
FAQ
What if my pricing is complicated — multiple zones, seasonal rates, corporate accounts? That level of detail is exactly what setup is for — configuring the AI Employee around how your business actually prices things, not a simplified version of it.
Can I update the configuration myself later, or does it require support? Book a demo to see the specifics of how configuration changes work for your setup.
What happens if a customer asks something outside what it's configured to answer? It's routed to your team rather than answered with a guess.
Book a demo · See the AtoZ AI product page