Build Your Own Driver Network
Build Your Own Network: Add Drivers to Your Team and Stop Turning Work Away
A lead driver can build a team of drivers they choose and pass jobs to them from the app. The receiving driver earns the full fare, no commission is taken on the handover, and the customer stays with the operator who booked them. If a driver does not accept inside the response window, the job returns to the sender.
Key points
- A job you turn down is not a lost fare. It is a customer learning to ring somebody else.
- Build a team of drivers you chose, rather than being matched to strangers by a platform.
- Pass a job to a team driver and they earn the full fare. Nobody takes a cut of the handover.
- You can invite a driver who is not on the platform yet with the job already attached.
- An unaccepted job returns to you inside the response window. It never goes stale in someone else's phone.
- Agree the split, the standards and the response time before the first handover, not after.
Every driver has turned down a job. You were already booked, or you were forty minutes the wrong side of town, and the work went to waste. It happens so often that most operators have stopped counting it as a loss. It is just Tuesday.
It is a loss. Not only of the fare, but of the customer, who now has somebody else's number in their phone and no particular reason to ring you first next time.
This guide is about the alternative: building your own small team of drivers you trust, and passing work to them from your phone. Who it is for, why it beats the obvious alternatives, and exactly how a job moves from your diary into someone else's hands.
Who this is for
You, if you are one or two cars and the phone rings more than you can cover. You do not need a dispatcher, an office, or a fleet. You need a way to say yes to work you cannot personally drive, without handing your customer to a company that will keep them.
The problem, stated plainly
A job you cannot take has three possible endings.
You turn it down. The customer rings someone else and you have trained them to do that.
You take it anyway and run late, which costs you the customer more slowly.
Or you pass it to somebody. Which raises the question this whole guide answers: pass it to whom, and on whose terms?
The usual answer is a large public marketplace. Those platforms genuinely solve something. They have reach you do not have, and on a bad morning they will find you a car in a city where you know nobody. That is a real strength and worth saying out loud.
The cost is also real. They take a cut of the job. And the driver who turns up is a stranger to you, matched by an algorithm, arriving in a car you have never seen, to a customer who believes they are yours.
The alternative: a team you chose
The other answer is a team of your own. Drivers you know. Someone you have worked alongside, whose car you have seen, whose timekeeping you would put your own name behind.
You add them to your team in the app. When a job comes in that you cannot run, you pass it to one of them. They accept, they drive it, and they earn the fare. Nobody takes a slice of the handover, because there is no middleman in it. The customer stays yours.
That is the whole idea. The rest is mechanics.
How a job actually moves
Passing a job to a driver already on your team. Open the job, choose the driver, send. It appears in their app. They accept, and it is theirs to run. The receiving driver earns the full fare for the trip.
Inviting someone who is not on the platform yet — with the job attached. This is the part most operators do not expect. You do not have to recruit a driver first and find them work later. You can send the invitation with the job in it. They get an email and an SMS with a link, download the app, add their vehicle, licence and photo, and accept the job that brought them there.
Their first experience of your team is earning money, not filling in a form.
Adding a driver with no job attached. You can also register a driver to your team quietly, ahead of time, so the team is there before the busy week arrives.
Passing on a job you have already accepted. Plans change. From My Rides you can hand an accepted job to a team driver rather than ringing round in a panic.
When nobody accepts. If the receiving driver does not respond inside the response window, the job comes back to you. It does not sit in limbo and it does not quietly expire. You take it back and drive it, or send it to somebody else.
That last one matters more than it sounds. The thing that stops operators delegating is the fear of a job disappearing into someone else's phone. It cannot. It always comes back.
Seeing what your team is doing
The My Team console lists your drivers and how many jobs you have passed to each one. That is enough to answer the two questions worth asking: who is actually taking work, and who is on the list but never available.
Why this is your network and not somebody else's platform
Three things are different, and they are the reason to do it this way.
You chose these drivers. A public pool chose itself. You picked yours.
You keep the customer. The passenger booked you. They are still your customer after the trip, and their details are in your system, not somebody else's.
Nobody takes a cut. AtoZ charges a monthly subscription for the software and takes no commission on any booking, ever. When you pass a job to your own driver, the money is between the two of you.
That is the difference between growing a business and renting access to one.
What to agree before you send the first job
The software is the easy half. Have the conversation first.
The split. What the driver keeps and what, if anything, comes back to you. Agree it before the first job, not after a good one.
Standards. Vehicle presentation, what they wear, whether they open the door. Your name is on that trip.
Response time. How quickly you expect them to accept or decline, so you know when to move on.
Cancellations and no-shows. Who wears the cost. Decide once, calmly.
One thing this guide will not do is tell you how to classify the driver. Employment status, insurance and licensing for team drivers differ by state and by country, and getting it wrong is expensive. Talk to your own accountant and your insurer before you build a team. That is not a disclaimer to skip; it is the part that bites.
Start with the job you were going to lose
The honest way to begin is not a plan. It is one handover.
Take the next job you would have turned down, and pass it to one driver you trust. If it goes well, do it again next week. A team of five built that way, one driver at a time, is worth more than five drivers recruited in a month.
How to start with us
If you already run on AtoZ, the driver team is in your app now.
If you are looking at this from the outside: the plans are Team 5 at $149 a month with a $499 one-time setup, Team 25 at $299 with $699 setup, and Team 50 at $399 with $799 setup. Team 25 is where most operators land. Every plan includes setup, onboarding, migration, unlimited vehicles and unlimited reservations, and zero commission on every booking.
We publish the setup fee rather than burying it, because you would find it anyway and you should be able to compare like with like.
The platform is white-label. Your brand, your logo, your domain, your app-store accounts. Your drivers download an app with your name on it, and your customers never see ours. Team plans go fully live in 21 working days.
The best next step is a demo. You see the driver handover on a real screen, with your own questions in front of you, and then you decide.
Book one at atozdispatch.com/book-demo, or call or message 302 499 1612.
We have been working with operators since 2006. Your brand, your rules, your revenue.
Frequently asked questions
Q: How can a driver pass jobs to other drivers instead of turning work down?
A: Add drivers to your team in the app, then send them a job you cannot run. They accept it and earn the full fare, and the customer stays yours.
Q: Does the receiving driver earn the full fare?
A: Yes. The driver who runs the job earns the fare for it. AtoZ takes no commission on the handover, so what passes between you and your driver is your own arrangement.
Q: Can I invite a driver who is not on the platform yet?
A: Yes, and you can attach the job to the invitation. They receive an email and an SMS with a link, download the app, add their vehicle, licence and photo, then accept.
Q: What happens if the driver does not accept?
A: The job returns to you inside the response window. You take it back and drive it, or send it to somebody else.
Q: Can I hand over a job I have already accepted?
A: Yes. From My Rides you can assign an already-accepted job to a team driver.
Q: How do I see what my team is doing?
A: The My Team console lists your drivers and how many jobs you have passed to each one.
